Help when you need it. Repair where you live.
European service is the trust gap on Chinese-made expensive gear. We close it: a Lugano-based workshop, a phone line that's answered in English, German, French, or Italian, and a 5-day average repair turnaround in season.
Searchable FAQ across rentals, shipping, returns, app issues.
Two years on every model we sell. Honoured in our Lugano workshop.
Ship to Lugano. 5-7 day turnaround in season. We cover return shipping.
PDFs, firmware, iOS/Android app links, troubleshooting guides.
Quick answers.
Where do I ship a unit for repair?+
Elegs Workshop, Via Pretorio 9, 6900 Lugano, Switzerland. Use the prepaid label we generate from /support/repair.
How long does shipping take?+
1-3 business days within Switzerland, 3-5 to EU, 5-8 to UK. Free above CHF 80.
Does the warranty cover battery degradation?+
Yes, we replace any battery whose capacity falls below 80% within 2 years of purchase.
Do you support iOS and Android?+
Both. Each manufacturer's app is linked from the product page; we also publish a unified Elegs Companion app for buyers.
Can I return after using it on a hike?+
Yes. 14-day full return, even if used. We refurbish and resell as 'open box' at 25% off.
Contact us
Send us a message. We reply within one working day.