Help when you need it.
Got a question about a rental, an order, or your device? Check the quick answers below, or send us a message. We reply within one working day.
Quick answers.
What if my device needs a repair?+
Get in touch and we'll sort it out with you. Send us a message with your order details and a short description of the problem, and we'll arrange the right service for your model.
How long does shipping take?+
1-3 business days within Switzerland, 3-5 to EU, 5-8 to UK. Free above CHF 80.
What kind of warranty do the devices come with?+
Every model we sell comes with the manufacturer's warranty, and Swiss and EU consumer law adds a legal guarantee on top. If you think you have a warranty issue, send us a message with your order details and we'll help you through it.
Is there a companion app?+
Some models come with their own companion app to track analytics, battery, riding modes, and more. Check the product page to see what each model offers.
Can I return after using it on a hike?+
Yes. 14-day full return, even if used. We refurbish and resell as 'open box' at 25% off.
Contact us
Send us a message. We reply within one working day.